At Heavenly Heat, we take pride in delivering not just a sauna, but a wellness experience crafted with care. Our shipping and delivery process is designed to reflect the quality and attention to detail that goes into each of our saunas
Orders for in-stock saunas are
processed and shipped out within
5-7 business days.
For saunas currently in production, refer to the estimated shipping month listed on the product page (e.g., “Ships Out in May”).
Once your sauna leaves our warehouse, delivery times vary based on your
location
You’ll receive tracking information on the day your sauna ships. 90% of deliveries are completed within 14 days. “Remote” refers to the carrier’s hub distance, not necessarily your location. For questions specific to your area, please contact our team.
You place your order, and our team begins preparing it for shipment
Once your sauna is ready to leave our warehouse, you’ll receive an email with your tracking details.
The freight carrier reaches out to coordinate a delivery date that works for you.
Your sauna arrives ready to set up — either by you or our team if you selected Assembly Service.
Note: While we strive to meet all estimated timelines, unforeseen delays due to weather, carrier logistics, or supply chain issues may occasionally occur.
From Our Hands to Your Home — What to Expect
Every Heavenly Heat sauna is carefully packed on a pallet and shipped via freight carrier. Once your sauna reaches your local terminal, the carrier will contact you to schedule a delivery time.
We offer multiple setup options to match your comfort level whether you prefer to handle installation yourself or want it completely done for you.
Orders are shipped using regional and national freight carriers. For assembly service deliveries, we partner with Deliveright. You may also receive tracking or delivery updates from AGS, Forward Air, UPS, or FedEx. If your sauna includes a traditional heater, it will ship separately. We do our best to align the heater delivery with your sauna arrival, but exact timing may vary.
We handle the heavy lifting—literally. Our optional Assembly Service includes in-home placement and full sauna assembly for a seamless, stress-free setup. Just point, and we’ll take care of the rest.
Each sauna is shipped securely in flat-packed panels and designed for stress-free setup. No special tools or contractors required—just two people, a standard screwdriver, and about 60–90 minutes. Thoughtfully engineered connections make assembly quick and intuitive so you can start sweating sooner.
Orders may be held at our warehouse prior to shipping for up to 30 days at no charge. After 30 days, a $50 monthly holding fee applies.
Orders not claimed within 6 months will be canceled and refunded minus all accrued holding fees, a $395 restocking fee, and a $200 processing fee.
Once a unit has shipped and arrived at the local freight terminal, the customer must respond within 3 days of the carrier's first contact attempt to schedule delivery. The carrier and Heavenly Heat Saunas will each make two (2) contact attempts via phone and email. If the customer cannot be reached after all four (4) attempts, the unit will be rerouted and a $1,495 fee will apply.
All outstanding fees must be paid within 30 days or the order will be canceled and refunded minus $1,495. Approved refunds are processed within 8–10 business days.
If accrued fees exceed the original purchase price, the customer remains responsible for the outstanding balance.
If terminal arrival is delayed due to carrier error, the 3-day response window begins upon confirmed arrival and any storage fees incurred during the delay are the carrier's responsibility.
Heavenly Heat Saunas is not responsible for failed delivery attempts resulting from inaccurate or outdated contact information. Customers are responsible for ensuring their contact information is current and that someone is available to receive delivery.
Upon delivery, clients must inspect the boxes for any visible damage to the sauna before signing. If visible shipping damage is confirmed to the sauna:
Additional fees may be invoiced for delivery-related requests such as rescheduling, redelivery, special handling, or changes made after shipment. These costs are the responsibility of the customer.
We know this is a meaningful investment. Here are a few things we often get asked by customers looking for something safe, effective, and built to last.
While we can’t guarantee an exact delivery date, you can add delivery notes at checkout. Our team and carriers do their best to accommodate requests when possible. Once shipped, you’ll receive tracking to help plan accordingly.
No special tools are required. Each sauna comes with simple instructions and the basic tools needed for assembly. Most customers find setup straightforward with two people.
At this time, expedited shipping is not available due to the size and freight requirements of our saunas. However, we prioritize fast processing and provide shipping updates every step of the way.
Assembly typically takes 1–2 hours depending on the model and number of people involved. All major components are pre-assembled for convenience, and detailed instructions are included.
If your delivery location has restricted access (e.g., steep driveways or remote areas), please mention this in your order notes. Our logistics team will coordinate with the freight carrier to ensure successful delivery. In some cases, difficult access may result in additional delivery fees.
If you have any questions about delivery, setup, or preparation, feel free to reach out. Our dedicated team is here to assist you every step of the way.
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