Frequently asked questions

Infrared Saunas

Our focus has always been on safety and performance. That’s why we’re the only sauna company building without glues or plywood. Our saunas heat faster and to a higher temperature than our competitors. 

We also control for both EMFs and ELFs. We are one of the only truly Low EMF/ELF sauna companies in the world. 

Click here to view Infrared Saunas

What is an infrared sauna?

Infrared saunas use far infrared heaters to emit radiant heat, directly warming the body without significantly heating the surrounding air. This results in a more gentle and comfortable heat compared to traditional saunas. The more comfortable environment allows users to experience more sweating. You don’t need to worry about ‘not feeling the heat’ even though the air temperature doesn’t reach the same levels as in a traditional sauna. There are many people who believe they get a better sweat and can even raise their body temperature more in an infrared sauna because of the more comfortable environment.


What are the health benefits of using an infrared sauna?

Infrared sauna health benefits include detoxification through sweating, muscle relaxation, stress reduction, improved circulation, pain relief, and potential skin purification. Infrared heat is believed to penetrate deeper into the body, promoting greater detoxification at the cellular level.


How does an infrared sauna differ from a traditional sauna?

Unlike traditional saunas, which heat the air to high temperatures which in turn heats your body, home infrared sauna uses far infrared to directly warm the body.This allows for a lower ambient temperature and a more comfortable sauna experience. Infrared saunas also run on 120V making the installation process easier.


What temperature do infrared saunas reach?

Infrared saunas will heat to 165F. Most Infrared saunas only reach 150F, but ours can go all the way up to 165F. Despite the lower temperature, you still experience the benefits of sweating and detoxification due to the deep-penetrating heat.


Are infrared saunas safe to use?

Infrared saunas are generally safe for most individuals. The lower temperatures and gentle heat make them suitable for people who may not tolerate the high temperatures of traditional saunas. Individuals with certain medical conditions or pregnant women should consult with their healthcare provider before using an infrared sauna.


Can I install an infrared sauna in my home?

Yes, infrared saunas are designed for residential use and can be easily installed in various settings, including bathrooms, spare rooms, or outdoor spaces. They are available in various sizes and configurations to accommodate different space requirements and aesthetic preferences.


Are infrared saunas energy-efficient?

Yes, infrared saunas are generally energy-efficient compared to other types of heating systems. They use infrared heaters with low energy consumption, making them a cost-effective option for home use.


What ventilation is required for a far infrared sauna?

There should be a minimum of 2 inches between the exterior of the sauna and any walls or ceiling. There is no need to install extra ventilation in your home.

Combination Saunas

Our Combination Saunas use our Low EMF /ELF Infrared Heaters and the top-line Harvia KV60 Traditional Rock Heater to provide the most customizable sauna experience on the market. Our three retractable vents to control airflow make this the perfect sauna for any preference. 

Click here to view Combination Saunas

What is the difference between combination saunas and infrared saunas?

Our combination saunas come with infrared heaters and a traditional stone heater, while infrared saunas only come with infrared heaters. The traditional stone heater requires an electrician to install the 240V hookup, while the infrared heaters will plug straight into a 120V 15 Amp outlet. Traditional heaters will heat up the combination sauna to 185F+ while infrared saunas will only heat to 150F.


Can I customize my sauna experience with a combination sauna?

Absolutely! Our combination saunas allow you to enjoy the best of both worlds. You can adjust the settings to switch between traditional and infrared heat, allowing for a personalized sauna experience tailored to your preferences and wellness goals.


Are combination saunas suitable for residential use?

Yes, Heavenly Heat Combination Saunas are designed for residential use in the home and be installed easily.


Do you offer warranty coverage for combination saunas?

Yes, all of our combination saunas come with a comprehensive warranty to provide you with peace of mind. Our warranty covers the sauna for 10 years and heaters for 6 years.


Can I use steam in a combination sauna?

No, it is not recommended to pour water on the rocks to produce steam in a combination sauna. The infrared heaters are not supposed to be in such a high humidity environment.


What ventilation is required for combination saunas?

There should be a minimum of two inches between the sauna and any walls or ceiling in the home. You do not need to install extra fans or ventilation.

Traditional Saunas

Our traditional sauna comes equipped with a top-rated Harvia KV-60 that heats the space quickly. Multiple retractable vents give you the ability to customize the airflow in the sauna ensuring the best sauna experience. 

No wood glue is used in the construction of the sauna so you don’t have to worry about high temperatures of 185F+ causing glues to off-gas and be inhaled by the user.

Click here to view Traditional Saunas

What is a traditional sauna?

A traditional sauna, or Finnish sauna, is a type of sauna that uses heated rocks or a stove to produce heat or steam, creating a high-temperature environment for relaxation and wellness.


What are the health benefits of using a traditional sauna?

Traditional saunas can improve circulation, stress relief, relaxation of muscles, detoxification through sweating, and potential immune system enhancement. Regular sauna use is also associated with improved cardiovascular health and skin purification.


How hot do traditional saunas get?

Our Traditional Saunas will reach 185F+.


How long should I stay in a traditional sauna?

Appropriate sauna session durations vary between individuals. It is recommended to start at a lower temperature for 10-15 minutes and increase the temperature and duration as you become more accustomed to the heat. It is important to progress slowly and listen to your body when using a sauna. Exit the sauna if you start to feel uncomfortable or dizzy.


Are traditional saunas suitable for residential use?

Yes, our traditional saunas are designed for in-home use.


What ventilation is required for a traditional sauna?

There should be a 2 inch gap between the exterior of the sauna and any walls or the ceiling. You do not need any extra ventilation systems installed in your home.

Outdoor Saunas

Our outdoor sauna brings our combination sauna experience outside. Equipped with 7 Low EMF/ELF Infrared heaters, the trusted Harvia KV-60 stone heater, an asphalt shingled roof, and sealed exterior, this sauna withstands the elements and brings any user their perfect sauna experience.

Click here to view Outdoor Saunas

What heaters are used in the outdoor sauna?

Our outdoor sauna is a combination sauna meaning it uses a traditional stone heater and far infrared heaters.


How do I install an outdoor combination sauna?

Installing an outdoor combination sauna is similar to installing the indoor models. The sauna comes in panels that are assembled by linking tongue in groove. The indoor models use metal clasps on the exterior to secure the panels together, while the outdoor models use screws in pre-drilled holes for assembly. The traditional heater requires an electrician to install the 240V power supply  and the Infrared needs a dedicated 20A outlet. The lights can connect to any 110-120V outlet.


What maintenance is required for my outdoor sauna?

Make sure to regularly clean the sauna. Any leaves or debris that sit for too long on the roof can degrade the integrity of the shingles just like any shingled roof.


Can I use an outdoor sauna year-round?

Yes, you can use the outdoor sauna year-around. The combined heating elements will help the sauna heat faster in cold temperatures.


What warranty is provided for the outdoor saunas?

We have a 4 year warranty on all parts of the outdoor saunas.

General Questions

If you don't see your question answered here, please reach out to us at anytime. We are happy to help!

How long does shipping take?

Shipping can take anywhere from 3- 14 days. Check product page for a more accurate timeline.


Do I need an electrician?

Please check product page info for specific electrical requirements.


Do you offer any assistance in installation?

We do not offer assistance in assembly, but a certified handyman can. There are no special qualifications required for installation of an infrared sauna. You can always contact us for more information.


What is the return policy?

1. If an order is canceled prior to shipment, payment will be fully refunded. After products are shipped, cancellations are treated as returns as described below.

2. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition, a full refund will be provided on the product purchase price.

3. If you refuse an item delivered for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 2 above shall be applied.

4. The customer must notify the business of intent to return through email or phone within 30 days of receiving the product. Customer must schedule the pick-up within 5 business days of notification. 

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is more than happy to help!