1. If an order is canceled prior to shipment, payment will be fully refunded. After products are shipped, cancellations are treated as returns as described below.
2. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging, and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition, a full refund will be provided on the product purchase price.
3. If you refuse an item delivered for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 2 above shall be applied.
4. The customer must notify the business of intent to return through email or phone within 30 days of receiving the product. Customer must schedule the pick-up within 5 business days of notification.